Job Summary

Position Summary:

The Patient Care Coordinator position is a non-exempt hourly position that rotates to other Charleston Oncology offices; complies with the competencies of the position; greets and checks in patients with appointments for the day and referring providers telephonically efficiently, politely, and compassionately; passes out and collects necessary paperwork and insurance information; collects co-pays and balances; makes follow-up appointments, updates files, and works in the phone room when needed; completes annual Healthicity training courses on time; complies with all federal, state and local laws, including but not limited to HIPAA, OSHA, ADA, ACA, etc.,  laws, health and safety standards, etc., and performs other essential functions when necessary.

Essential Functions:

1. Demonstrates respect for all differences in race, gender, ethnic background, sexual orientation, disabilities, age, religion, etc.; demonstrates knowledge of position functions when providing compassionate patient care; acts in an honest and trustworthy manner based on personal accountability, moral, and ethical convictions to do the right thing.
2. Reports to work and ready to begin providing patient care at 8:30 AM every morning; follows practice call-out procedures; provides at least 30 days’ notice for scheduled vacation or other time away from the practice; has less than 5 tardiness’s in a rating period; establishes relationships to build trust; respects and demonstrates effective teamwork and care with staff; takes responsibility for own actions.
3. Ensures timely and high-quality information flows smoothly between patient care coordinators, other internal areas and the patient; thinks carefully about the likely effect on others of one’s words, actions, appearance, and behaviors; maintains emotional control when faced with opposition, pressure, hostility, and stressful conditions from others; works well with other departments to improve organizational communication.
4. Rotates and performs the essential functions of the position at all locations; greets and checks in all patients with appointments for the day and referring providers telephonically efficiently, politely, and compassionately; collects co-pays and balances.
5. Collects paperwork and insurance information that the patient may have to turn in; scans in new patient paperwork, insurance cards, and updates information for inclusion in the patient’s medical file.
6. Makes follow-up appointments for patients that are leaving for the day; processes all orders for upcoming appointments; answers phone calls that come into the office for the day and transfer calls where needed.
7. Enters new hospital consult information and inputs into centricity; performs the same functions in all Charleston Oncology offices; office hours vary based on the responsibilities for the day; schedules are distributed at the beginning of the month and office hours are generally as follows:

• Front Desk—8:00 AM – 4:30 PM

• Phone Room – 8:30 AM - 5:00 PM
• Closer – 9:00 AM- until the last patient leaves (usually by 5:30 PM)
• Downtown – 8:30 AM - 5:00 PM
• Mount Pleasant – 8:30 AM – 4:00/5:00 PM
• North Charleston—8:30 AM – 5:00 PM
• Carnes—8:30 AM – 5:00 PM

8. Completes the annual Healthicity training on time; complies with all relevant laws including but not limited to HIPAA, OSHA, ADA, ACA, etc., health and safety standards, etc.
9. Performs other essential functions when necessary.

Qualifications:

Education:

High School Diploma or GED

Experience:

At least 2 years on the job experience in a fast-paced Oncology practice preferred.

Knowledge:

Knowledge of all relevant federal, state and local laws, including but not limited to HIPAA, OSHA, ADA, ACA, etc., health and safety standards; understands proper patient identification methods; possesses excellent communication skills; attentive to detail; exhibits patience and ability to work with various types of patients (children, elderly, etc.) to make them feel comfortable.