Position Summary:

Dynamic work environment, weekends off, no shift work, and 10 paid holidays.

The Scheduler position is a non-exempt hourly paid position that schedules patients for appointments, performs pre-certification of medical procedures or prescription drugs and performs various other administrative responsibilities under the direct supervision of the MA Supervisor; complies with the competencies of the position; the position provides daily support to the providers, PA’s and NP’s; responsibilities and duties may vary from office to office depending on location and provider assigned; administrative responsibilities may include utilizing the system applications, answering telephones, scheduling new patients and follow-up appointments, arrange hospital admissions and laboratory services, etc.; completes annual Healthicity training courses on time; complies with all federal, state and local laws, including but not limited to HIPAA, OSHA, ADA, ACA, etc.,  laws, health and safety standards, etc.,  and performs various other responsibilities as directed by the MA supervisor.

Essential Functions:

1. Demonstrates respect for all differences in race, gender, ethnic background, sexual orientation, disabilities, age, religion, etc.; demonstrates knowledge of position functions when providing compassionate patient care; continuously shares knowledge with staff to encourage growth; acts in an honest and trustworthy manner based on personal accountability and moral and ethical convictions to do the right thing.
2. Reports to work and ready to begin providing patient care at 8:30 AM every morning; follows practice call-out procedures; provides at least 30 days’ notice for scheduled vacation or other time away from the practice; has less than 5 tardiness’s in a rating period; establishes relationships to build trust; respects and demonstrates effective teamwork and care with staff; takes responsibility for his own actions.
3. Creates an atmosphere in which timely and high-quality information flows smoothly between internal areas and the patient; thinks carefully about the likely effect on others of one’s words, actions, appearance, and behaviors; maintains emotional control when faced with opposition, pressure, hostility, and stressful conditions from others.
4. Must be to work on time and on site in order to perform the responsibilities of the position; accurately schedules procedures for Charleston Oncology to include diagnostic imaging, dietary, chemotherapy infusions, physician to physician referrals and all hospital procedures and coordinates with clinics on schedule modifications.
5. Responsible for prep instructions and notifications to patients, physician or physician staff of the correct arrival place, time and account numbers when applicable; interacts with other physician offices, patients, and most hospital departments as well as co-workers.
6. Interacts with the public in a pleasant, positive and courteous manner; answers the telephone politely and efficiently and provides precise secretarial assistance to customer, physicians, clinic co-workers and supervisors.
7. Demonstrates the ability to handle emergency situations in a prompt, precise and professional manner; successfully operates office equipment and performs data entry tasks.
8. Multi-tasks and is knowledgeable of root words in medical terminology and works well under pressure of deadlines.
9. Successfully interacts with computers making use of software programs, data entry, archival and retrieval applications; demonstrates the understanding of continuum of care, customer recovery and advanced customer service; explains hospital procedure guidelines and policies.
10. Ensures patient confidence and protects operations by keeping patient care information confidential; complies with HIPAA and OSHA requirements, adheres to professional standards, policies and procedures, federal, state and local regulations.
11. Performs other essential functions as directed. 

Education:

• High school diploma or equivalent supported by additional education in business or medical field

Experience:

• Prefer 2 – 5 years’ experience in a medical facility, health insurance or related area.

Skills:

• Ability to be on time to work every day and to perform the responsibilities of this position; work in a fast pace environment; caring and sensitive attitude toward patients, providers and co-workers; critical thinking ability; good interpersonal, speaking and active listening skills; detail oriented and ability to multitask; ability to draw blood and take vitals and ability to operate basic office equipment, such as a computer, copier, fax,  etc.